Privacy Policy
1. Introduction
L10 AI Labs ("Company", "we", "our", or "us") provides AI-powered communication automation tools, including:
- Texa
- Voxa
- Related integrations and APIs
This Privacy Policy explains how we collect, process, use, disclose, and safeguard information when you use our services globally. By using our services, you agree to this Privacy Policy.
2. Our Legal Role
Depending on context, we act as:
Data Controller for:
- Account registration data
- Billing information
- Platform analytics
Data Processor for:
- Customer end-user message data
- Call data
- AI-generated responses
Our customers (businesses using our platform) are responsible for lawful collection of end-user data.
3. Products Covered
3.1 Texa
AI-powered messaging automation through the WhatsApp Business Platform.
3.2 Voxa
AI-powered voice automation system enabling businesses to:
L10 AI Labs provides infrastructure only. Businesses control communication targets and content.
4. Information We Collect
4.1 Account & Business Information
- Name
- Business name
- Email & Phone number
- Billing information
- WhatsApp Business details
- Connected telecom numbers
4.2 Communication Data (Processed on Behalf of Clients)
For WhatsApp
- Message content
- Message metadata
- Sender number
- Timestamps
For Voxa
- Dialed numbers
- Call duration
- Call recordings (if enabled)
- Call transcripts & AI responses
We process this data only to provide services.
4.3 Technical Data
IP address, Browser/device info, Usage logs, API calls, Security logs.
5. Legal Basis for Processing (GDPR Compliance)
Where applicable, we rely on:
- Contractual necessity
- Legitimate business interests
- Legal compliance obligations
- Consent (where required by law)
Business users are responsible for obtaining valid consent from end-users.
6. User Responsibilities (Critical Protection Clause)
Businesses using our platform must:
- Obtain valid opt-in before WhatsApp messaging
- Obtain lawful consent before automated calls
Comply with:
- WhatsApp Business Terms
- Telecom regulations
- GDPR (if applicable)
- DPDP Act 2023 (India)
- Anti-spam laws (e.g., TCPA, PECR, etc.)
Additional Requirements: Provide required call-recording disclosures and handle opt-out requests.
L10 AI Labs does not initiate communications independently.
7. AI System Disclaimer
Our AI systems generate automated responses based on user inputs and configurations.
We do not guarantee:
- Accuracy
- Legal compliance of AI output
- Suitability for financial, legal, or medical use
Businesses must review and monitor AI behavior.
8. International Data Transfers
Your data may be processed outside your country.
Where required, we implement:
- Standard contractual safeguards
- Appropriate security measures
9. Data Retention
We retain data only:
- As required to provide services
- For compliance and fraud prevention
- Until account deletion or lawful request
Clients may request deletion of their platform data.
10. Data Security
We implement:
However, no system is fully secure.
11. Your Rights (Global Coverage)
Depending on jurisdiction, users may have rights to:
- Access data
- Correct inaccurate data
- Delete data
- Restrict processing
- Data portability
- Withdraw consent
- File complaints with regulators
Requests can be sent to:
📧 l10ailabs@gmail.com12. Voxa & Recording Notice
If call recording features are enabled:
- Recording is controlled by the business user
- Businesses must provide lawful recording disclosures
- L10 AI Labs is not responsible for unlawful recording
13. Children's Data
Our services are not intended for individuals under 18.
14. Governing Law
Primary governing law: India.
Additional protections apply under international regulations where required.